Refund policy

Return Policy

At our store, we always make sure that our products are of good quality and are carefully inspected before shipping. If you do receive a defective product, don’t worry, we have a very easy return process. We apologize for any inconvenience this may have caused.

What customers need to do

What should you do when you receive a defective product?

If you are not happy with your recent purchase, please do the following:
1. Contact your sales manager through email nana@melimili.com within 3 days of receiving the product.
2. Provide photos or videos that clearly show the quality defects of the product.
3. Once it is confirmed that the product is defective (this confirmation process usually takes one day), a refund will be arranged to your original payment method without having to return the defective product.

If you are unable to provide photos or video, or if the photos or video provided do not establish a quality defect in the item, all items must be returned in their original condition to be eligible for a refund or exchange. Shipping charges for returns shall be borne by you. After we have received the returned item and confirmed the defect, shipping charges for returns will be refunded.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nana@melimili.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nana@melimili.com.

Can I return or cancel my order if it is not a quality issue?

1. Cancellations are accepted before shipment. Orders that have been shipped cannot be cancelled.
2. If you initiate a return or exchange for a reason other than a quality defect, you will be responsible for the return shipping costs and the redelivery shipping costs.
3. Returns and exchanges are only accepted within 3 days of receipt of the goods.
4. You will receive a refund without having to return the package if: the courier confirms that the package is missing or damaged; we sent the wrong item or sent the wrong size/printed item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Can I return an item if it is worn, damaged or if the label has been removed?

1. Please only return items that are in the same condition as when you received them- undamaged and unwashed, with tags and packaging still attached.
2. Unfortunately, we cannot accept returns for items that have a non-returnable symbol on them, or for complimentary items.

Refund

1. We will process your refund within 7 business days of confirming it with you. You can choose to have the refund go to your original payment account (credit or debit cards may take an additional 3-7 business days to process). Thank you for your patience and understanding.
2. Shipping and insurance charges are not refunded.

Important Reminder:

1. Please do not return the item to the sender’s address on the package. This will delay your return process. You can only ship to the address provided by our sales manager.
2. Please make sure that your return package does not contain any non-MeliMli Official Shop items, or we will not be responsible for sending them back to you.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.